Account
There are several reasons you might want to close, pause or restrict your Gransino account. Whether you are taking a break, switching priorities, or you are worried about your play, Gransino offers a full set of options: a short cool-off period, a longer self-exclusion of six months or one year, or permanent account closure. This page walks through each option so you can pick the one that fits.
If your closure relates to gambling concerns, we strongly recommend reaching out to a support service in addition to closing the account. Free and confidential help is available at ConnexOntario 1-866-531-2600. 19+ (18+ in AB/MB/QC)+ only.
A cool-off period is a short pause of a few days or weeks. Your account reactivates automatically afterwards.
Self-exclusion is a longer block, from six months up to permanent. Account closure is a definitive request to terminate the account.
Sign in, go to Settings, then Player Protection. Choose the option that fits your situation. The change is applied immediately.
If you cannot access your account, contact support by live chat or email.
